Maintenance services are provided by Arundel Hearing Centre and are free under the Government Hearing Services program for Pensioners/DVA.

Hearing Aid Troubleshooting Checklist

Your hearing aid is “dead”

  • Is there a battery in the hearing aid?
  • Is the battery fresh?
  • Is the battery inserted correctly?
  • Is there any wax blockage in the receiver tube? Is the microphone clear?

The hearing aid is working but weak:

  • Is there any wax blockage in the receiver tube?
  • Is the microphone clear?
  • Is there any moisture in the tubing? (for behind the ear style hearing aids)

Can hear static, but no amplification:

Possible receiver/microphone damage, needs servicing

What batteries do I need?

  • Hearing aid batteries are colour-coded (Blue, orange, yellow or brown)
  • Just let us know which colour you need

Getting feedback (whistling/screeching):

  • Are you inserting the aid/mould correctly?
  • Is there any wax blockage in the receiver tube?

Do you have a wax build-up in your ears?

  • Is the mould/shell old? (may need to be remade)
  • Is the mould/shell cracked or split?

These are some of the most common hearing aid problems. If any of them occur and you are unable to rectify the problem yourself with your cleaning tools, or if you are just not too sure, you may call us on, or drop in to have our reception staff check the hearing aid for you. An appointment is not necessary for this service.

Personal maintenance program

We also recommend that clients have their own maintenance program, including:

  • Dry storage: Store your hearing aids, when not being worn, in a Dri-aid kit to absorb any accumulated moisture is an option.
  • Wipe your hearing aids with a tissue or cloth when you remove them from your ear. Examine them closely to see if you need to use your cleaning tools to remove wax or debris from the earphone (where the amplified sound leaves your hearing aid), the microphone and the air vent, if present.
  • Cleaning tools: Use your cleaning tools carefully – do not damage your hearing aids by cleaning too vigorously.
  • Do not get your hearing aids wet. They need to be removed before taking a bath, shower or a swim. They should also be removed at the hairdressers and before using hairspray.
  • Keep your hearing aids in a cool, dry place, away from children and dogs! Hearing aids seem to be attractive to dogs, and it is not uncommon for a hearing aid to be brought in for repair or replacement as a result of being chewed by a dog.
  • Take them out: Don’t wear your hearing aids if you are sleeping or if you have an ear infection.
  • Regular earwax checks: The regular use of hearing aids can result in a build up of wax in the ear canals. We will check for this at your regular reviews, but we recommend that you ask your doctor to check your ears between reviews to remove any wax build up present.